MAIN CHARACTER MATCHA
Frequently asked questions
When will my order be shipped?
Orders placed before 2:00 PM are shipped the same business day. You'll receive a tracking code as soon as your package is on its way.
What are the shipping costs?
Shipping within the Netherlands costs €4.95. Free shipping on orders over €25!
How fresh is your matcha?
Our matcha is sourced directly from premium Japanese tea farms and carefully stored to preserve its vibrant color and rich flavor. You'll always receive the freshest ceremonial-grade matcha.
Can I return my order?
Yes, you have a 14-day return period. Unopened products can be returned free of charge. Contact us for a return label.
Can I pick up my order?
Yes! You can pick up your online order at our store. Select "Pick up" at checkout and you'll receive a notification when your order is ready.